Contact Us

We're here to help you succeed in your TNPSC exam preparation journey. Get in touch with our support team for any questions or assistance.

Get in Touch

📧 Email Support

General Inquiries: contact@sothanai.com

Technical Support: support@sothanai.com

Response time: Within 24-48 hours

🌐 Website

Visit our main website: sothanai.com

🏢 Company Information

Company: Precisedatum Ai Solutions Private Limited

Product: SothanAI - AI-Powered Assessment Platform

Focus: Educational Technology for Government Exam Preparation

Specialization: TNPSC Group 2, 2A, and Group 4 Examinations

Support Categories

Account & Subscription

  • • Account registration and login issues
  • • Subscription management and billing
  • • Payment and refund inquiries
  • • Profile settings and preferences

Technical Support

  • • Platform access and performance issues
  • • Test and quiz functionality problems
  • • Mobile app and browser compatibility
  • • Data synchronization issues

Educational Content

  • • Question accuracy and content quality
  • • Syllabus coverage and updates
  • • Language and translation issues
  • • Study material suggestions

Business Inquiries

  • • Partnership and collaboration
  • • Institutional licensing
  • • Bulk subscriptions for coaching centers
  • • Custom solutions and integrations

Support Hours & Response Times

Business Hours

  • Monday - Friday: 9:00 AM - 6:00 PM IST
  • Saturday: 10:00 AM - 4:00 PM IST
  • Sunday: Closed
  • Public Holidays: Limited support

Response Times

  • General Inquiries: 24-48 hours
  • Technical Issues: 2-4 hours
  • Payment Issues: 2-6 hours
  • Account Problems: 4-8 hours

Before Contacting Support

To help us assist you more efficiently, please check our FAQ section and try these steps:

  • • Clear your browser cache and cookies
  • • Try using a different browser or device
  • • Check your internet connection
  • • Verify your account email and subscription status
  • • Include relevant screenshots if reporting technical issues

Contact Form Information

When contacting us via email, please include the following information for faster resolution:

  • • Your registered email address
  • • Subject line describing your issue
  • • Detailed description of the problem
  • • Device and browser information (if technical issue)
  • • Screenshots or error messages (if applicable)
  • • Your subscription plan (if relevant)

Feedback & Suggestions

We value your feedback and suggestions for improving our platform. Your input helps us create a better learning experience for all TNPSC aspirants. Don't hesitate to share your thoughts, feature requests, or recommendations with us.