Fair & Transparent

Cancellation & Refund Policy

Last updated: August 17, 2026

Overview

At SothanAI, we want pricing to be simple and worry-free. This policy explains how cancellation works on our platform and when refunds are available for subscription plans, PDF purchases, and Weakness Diagnostic tests.

No Auto-Renewal — Nothing to Cancel

Every purchase on SothanAI is a one-time payment. Nothing auto-renews, and we never charge you again without a new purchase made by you.

• Plans are prepaid for a fixed number of days; access simply ends when the period is over
• After expiry, your account automatically moves to the free tier — no action needed
• There is no recurring billing to cancel and no cancellation charge, ever
• The free trial requires no card and never converts into a charge — it just expires

Refunds — Subscription Plans

7-Day Money-Back Guarantee

If you are not satisfied with a newly purchased subscription plan, you can request a full refund within 7 days of the purchase.

Conditions

• The request must be made within 7 days of the payment date
• The account must not have used the plan extensively (more than 10 completed tests)
• The account must not be in violation of our Terms of Service
• Please tell us briefly what did not work for you — it helps us improve

Refunds — PDF Purchases

PDF study materials are digital files delivered instantly, so they are treated like any digital-goods purchase:

• Once a purchased PDF has been downloaded, the purchase is non-refundable
• If payment succeeded but the file is not available in your account, we will fix the access or refund you in full
• If the delivered file is corrupt or materially different from its description, contact us within 7 days for a replacement or refund

Refunds — Weakness Diagnostic Tests

• Once a paid diagnostic test has been started, the purchase is non-refundable
• If payment succeeded but the test was not unlocked on your account, we will unlock it or refund you in full
• If a technical fault on our side prevents you from completing a paid test, we will restore your attempt or refund that test

Non-Refundable Situations

• Subscription refund requests made more than 7 days after purchase
• Change of mind after extensive platform usage
• Partial refunds for the unused remainder of an active plan
• Accounts suspended for violating our Terms of Service
• PDFs already downloaded, or diagnostic tests already started (except for technical faults, as above)

Duplicate Payments

If you are charged more than once for the same purchase due to a technical or payment gateway error, the duplicate charge will be refunded in full. Contact us with the payment details and we will process it within 5–7 business days.

How to Request a Refund

1. Email us at contact@sothanai.com with the subject "Refund Request"
2. Write from your registered email, or include your registered email/phone number
3. Include the payment details (date, amount, and what was purchased)
4. Briefly describe the reason for the request

Processing Time

• Requests are reviewed within 2–3 business days
• Approved refunds are processed through Razorpay to your original payment method
• Funds typically reach your account within 5–7 business days, depending on your bank
• You will receive an email confirmation once the refund is processed

Contact Us

For any questions regarding cancellations, refunds, or this policy, please contact us:

Email: contact@sothanai.com

Website: https://sothanai.com

Company: Precisedatum Ai Solutions Private Limited

Policy Updates

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and apply from that date onward.