Cancellation & Refund Policy

Last updated: 11/22/2025

Overview

At SothanAI, we strive to provide the best educational experience for TNPSC exam preparation. This policy outlines our procedures for subscription cancellations and refund requests.

Subscription Cancellation

How to Cancel

  • • Log into your account and go to subscription settings
  • • Click on "Cancel Subscription" option
  • • Confirm your cancellation request
  • • You will receive an email confirmation

Effect of Cancellation

  • • Your subscription will remain active until the end of the current billing period
  • • You will continue to have access to all premium features until expiry
  • • No further charges will be made after cancellation
  • • Your account will automatically switch to free tier after expiry

Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days of your subscription, you can request a full refund.

Conditions for Refunds

  • • Refund request must be made within 7 days of initial subscription
  • • Account must not have been used extensively (defined as completing more than 10 tests)
  • • No violation of our terms of service
  • • Valid reason for dissatisfaction must be provided

Non-Refundable Situations

The following situations are not eligible for refunds:

  • • Subscriptions older than 7 days
  • • Renewal payments (only initial subscription eligible)
  • • Accounts suspended for policy violations
  • • Request made after subscription period has ended
  • • Change of mind after extensive platform usage
  • • Technical issues resolved within reasonable time

Refund Process

How to Request a Refund

  1. 1. Contact our support team at contact@sothanai.com
  2. 2. Include your account email and subscription details
  3. 3. Provide reason for refund request
  4. 4. Submit any supporting documentation if applicable

Processing Time

  • • Refund requests are reviewed within 2-3 business days
  • • Approved refunds are processed within 5-7 business days
  • • Refunds are issued to the original payment method
  • • You will receive email confirmation once processed

Payment Gateway Refunds

RazorPay Refunds

All payments are processed through RazorPay, a secure payment gateway. Refunds will be processed through the same gateway and may take 5-7 business days to reflect in your account depending on your bank's processing time.

Special Circumstances

Technical Issues

If you experience technical issues that significantly impact your learning experience, please contact our support team. We will work to resolve the issue or provide appropriate compensation including potential refunds on a case-by-case basis.

Duplicate Payments

If you are charged multiple times for the same subscription due to technical errors, the duplicate charges will be automatically refunded within 5-7 business days.

Free Trial Cancellation

If you are on a free trial, you can cancel anytime before the trial period ends to avoid being charged. No refund is necessary as no payment has been processed during the trial period.

Contact Information

For any questions regarding cancellations, refunds, or this policy, please contact us:

Email: contact@sothanai.com

Subject Line: "Refund Request" or "Cancellation Support"

Response Time: Within 24-48 hours

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Policy Updates

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the revised policy.